Terms of Service

đź“ť TERMS OF SERVICE

Contact: 📧 quebecessence@gmail.com

Welcome to Quebec Essence!
These Terms of Service (“Terms”) govern your use of our website and services, which are operated by Quebec Essence and powered by Shopify. By visiting or purchasing from our store, you engage in our “Services” and agree to be bound by these Terms, along with our Privacy Policy and Return & Refund Policy.

If you do not agree to these Terms, please do not use our Services.

1. OVERVIEW

The terms “we”, “us”, and “our” refer to Quebec Essence.
This website, including all related information, tools, and services, is operated by Roy Vancouver and powered by Shopify to provide you with a smooth and curated shopping experience.

2. ACCESS & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your province or territory of residence (usually 18 or 19 years old, depending on location) or that you have given consent for any of your minor dependents to use our Services.

You agree to provide accurate, current, and complete account and payment information, and to maintain the confidentiality of your login credentials.

3. OUR PRODUCTS

We make every effort to display our products accurately. However, colours and details may vary slightly depending on your device or display settings.

We reserve the right to modify, limit, or discontinue any product or service at any time, and to restrict sales in certain regions if necessary.

4. ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason.

Orders may be cancelled within 6 hours of purchase. After this period, orders are processed and cannot be cancelled.

All purchases are subject to our Return & Refund Policy.
We do not accept returns for items damaged by the customer. If an item arrives damaged or defective, we’ll replace it at no additional cost.

5. PRICING & BILLING

All prices are listed in Canadian dollars (CAD) and are subject to change without notice.

You agree to provide valid payment details and authorize us (and our payment processors) to charge your chosen payment method for the total order amount.

Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.

6. SHIPPING & DELIVERY

We aim to dispatch all orders promptly, but shipping times may vary depending on your location and carrier availability.

We are not responsible for delays caused by couriers, customs, weather conditions, or other circumstances beyond our control.

Once your order is shipped, title and risk of loss transfer to you.

7. INTELLECTUAL PROPERTY

All content on this website — including text, graphics, images, product photos, designs, and logos — is the property of Quebec Essence or our licensors and is protected by Canadian and international copyright laws.

You may not reproduce, distribute, or exploit any content without our prior written permission.

8. OPTIONAL TOOLS

We may provide access to third-party tools or features. These are provided “as is” without warranties or endorsements.
Your use of such tools is entirely at your own risk and subject to the third party’s terms of use.

9. THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or security of those sites.
Please review their terms and privacy policies before engaging with them.

10. POWERED BY SHOPIFY

Our store is hosted and powered by Shopify, which provides the e-commerce platform enabling our Services.
However, all sales and transactions are between you and Quebec Essence. Shopify is not responsible for our products, operations, or customer support.

11. PRIVACY

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with Canadian privacy laws (PIPEDA).

12. FEEDBACK & SUBMISSIONS

Any feedback, comments, or suggestions you provide may be used by us freely, without restriction or compensation.
You agree not to submit unlawful, infringing, or harmful materials through our Services.

13. ERRORS & INACCURACIES

Occasionally, our site may contain typographical errors, inaccuracies, or omissions relating to product details, pricing, or availability.
We reserve the right to correct such errors, update information, or cancel orders affected by those errors at any time.

14. PROHIBITED USES

You may not use our Services for any purpose that is:

  • Unlawful or fraudulent

  • Infringing upon intellectual property rights

  • Harassing, abusive, or discriminatory

  • Disruptive to our website or systems

  • Intended to distribute viruses, malware, or harmful code

  • Attempting to gain unauthorized access to any part of our Services or data

15. TERMINATION

We may suspend or terminate your access to our Services at any time, without notice, if you violate these Terms or engage in unlawful activity.

Any obligations or liabilities incurred before termination (including payment or indemnity) will continue to apply.

16. DISCLAIMERS

All products and Services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee that our Services will always be uninterrupted, secure, or error-free.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by Canadian law, Roy Vancouver will not be liable for any indirect, incidental, consequential, or special damages arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by negligence.

18. INDEMNIFICATION

You agree to indemnify and hold harmless Quebec Essence , Shopify, and their affiliates, employees, and partners from any claims, losses, or damages resulting from your use of the Services or breach of these Terms.

19. SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, represent the entire agreement between you and Quebec Essence regarding your use of our Services.

21. ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign or transfer our rights and obligations without restriction.

22. CHANGES TO TERMS

We may update these Terms from time to time. Any revisions will take effect immediately upon posting on this page.
Your continued use of our Services after updates means you accept the revised Terms.

23. CONTACT

If you have any questions about these Terms of Service, please contact us:

Quebec Essence
📧 quebecessence@gmail.com