Refund Policy
📦 30-DAY RETURN & REFUND POLICY
Contact: 📧 quebecessence@gmail.com
At Quebec Essence, your satisfaction means everything to us. We want you to feel confident shopping with us, so please review our return and refund policy below.
RETURN & REFUND ELIGIBILITY
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You have 30 days from the date of delivery to request a return or refund.
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Items must be unused, undamaged, and in their original packaging.
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Proof of purchase (such as your order confirmation) may be required.
RETURNS
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Returns are not accepted for items damaged due to customer mishandling.
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Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
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Returned items must be in resalable condition.
DAMAGED OR FAULTY ITEMS
If you receive a damaged or defective item, please contact us right away at quebecessence@gmail.com!
We’ll replace the item at no additional cost to you.
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Refunds are not issued for damaged items — replacements will be provided instead.
ORDER CANCELLATIONS
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Orders can be cancelled within 6 hours of purchase.
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After this period, orders are processed and cannot be cancelled.
REFUND PROCESS
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Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
📬 CONTACT US
If you have any questions about returns or refunds, please reach out to our customer care team:
📧 quebecessence@gmail.com