Privacy Policy

Contact: 📧 quebecessence@gmail.com

Quebec Essence operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or when you otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.

📋 PERSONAL INFORMATION WE COLLECT

When we say “personal information,” we mean any information that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or aggregated data.

We may collect or process the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, and email address.

  • Payment information: payment details, transaction history, and payment confirmation.

  • Account details: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, purchased, or returned.

  • Communications: messages or information shared when contacting customer support.

  • Device and usage data: IP address, browser type, device identifiers, and your interactions with our website.

🧾 HOW WE COLLECT PERSONAL INFORMATION

We collect your information from:

  • Direct interactions: when you make a purchase, create an account, or contact us.

  • Automated technologies: through cookies and similar tracking tools when you use our Services.

  • Third parties: such as payment processors, shipping carriers, analytics providers, and marketing partners.

💡 HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders, payments, and returns.

  • Communicate with you regarding your account, purchases, or support inquiries.

  • Send marketing and promotional materials (you can opt out at any time).

  • Improve and personalize your shopping experience.

  • Detect and prevent fraud or security incidents.

  • Comply with legal and regulatory obligations.

🤝 HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with:

  • Shopify, which hosts and powers our online store.

  • Service providers (e.g., payment processors, couriers, IT and analytics partners).

  • Marketing and advertising partners, with your consent.

  • Business partners or affiliates, where permitted by law.

  • Government authorities or legal bodies, when required to comply with laws or protect our rights.

🛍️ RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which processes personal information on our behalf.
Shopify may also process your data for its own purposes, such as improving its platform.

For more information on how Shopify handles personal data, visit:
👉 https://www.shopify.com/legal/privacy

🔗 THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before sharing any personal data.

👶 CHILDREN’S PRIVACY

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal data from minors. If you believe a child has provided personal information to us, please contact quebecessence@gmail.com.

🔐 SECURITY & DATA RETENTION

We use reasonable administrative, technical, and physical measures to protect your information.
However, no online system is entirely secure.

We retain personal data only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

⚖️ YOUR PRIVACY RIGHTS (PIPEDA – CANADA)

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw consent to certain uses of your data

  • Request deletion of your personal data (subject to legal or contractual restrictions)

To exercise your rights, please contact us at quebecessence@gmail.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

✉️ CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

📬 CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Quebec Essence
📧 quebecessence@gmail.com